Privacy Policy · vaaya

1Introduction

Vaaya Inc. ("Vaaya", "Company", "we", "our", or "us") is committed to protecting the privacy, security, and confidentiality of information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, process, and protect information through our website, products, APIs, agentic AI systems, and related services.

2Information We Collect

Information you provide

• Name
• Business email address
• Company name
• Job title
• Phone number
• Account credentials
• Communications and support requests

Information collected automatically

• IP address
• Browser and device information
• Usage logs
• Session information
• Diagnostic and telemetry information

Customer Data

Customers may provide information for processing through the Services. Customers retain ownership of Customer Data.

3Agentic AI Processing

Vaaya provides AI systems that may retrieve information, execute workflows, call APIs, generate content, and perform tasks on behalf of authorized users.

Customers are responsible for configuring permissions, approval workflows, and governance controls.

4How We Use Information

We use information to:

• Provide and improve Services
• Authenticate users
• Secure accounts
• Operate AI agents
• Provide support
• Detect fraud and abuse
• Comply with legal obligations

5Customer Data and Model Training

Unless expressly agreed in writing:

• Customer Data is not used to train public or shared foundation models.
• Customer Data is not sold.
• Customer Data is not licensed to third parties.

Vaaya may use aggregated, anonymized, or de-identified information to improve security, reliability, and performance.

6Third-Party Providers

We may use third-party cloud, infrastructure, analytics, security, communications, and AI model providers.

7Security

We maintain administrative, technical, and organizational safeguards including:

• Encryption in transit
• Encryption at rest
• Access controls
• Audit logging
• Security monitoring
• Incident response procedures

8Data Retention

We retain information only as long as necessary for service delivery, legal obligations, and legitimate business purposes.

9International Transfers

Information may be processed in jurisdictions outside your country of residence subject to appropriate safeguards.

10Your Rights

Subject to applicable law, individuals may have rights to:

• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection

Requests: privacy@vaaya.ai

11Security Incidents

Where required by law or contract, Vaaya will provide notice of confirmed security incidents affecting Customer Data.